2025

Fluent but unfeeling: The emotional blind spots of language models

Bangzhao Shu, Isha Joshi, Melissa Karnaze, Anh C. Pham, Ishita Kakkar, Sindhu Kothe, Arpine Hovasapian, Mai ElSherief

The International AAAI Conference on Web and Social Media (ICWSM 2026)

Paper Code

Are LLMs Empathetic to All? Investigating the Influence of Multi-Demographic Personas on a Model’s Empathy

Ananya Malik, Nazanin Sabri, Melissa M. Karnaze, Mai ElSherief

Findings of the Association for Computational Linguistics: EMNLP 2025

Paper

The Double Burden of Moderators: Safeguarding Communities While Facing Identity-Based Harassment

Nazanin Sabri, Kristen Vaccaro, Mai ElSherief

IEEE Security & Privacy

Paper

The Balancing Act of Social Audio Facilitators: WhenSelf-Promotion Overshadows Community Care

Nazanin Sabri, Yutong Chen, Marissa Lee, Steven P Dow, Kristen Vaccaro, Mai ElSherief

Proceedings of the ACM on Human-Computer Interaction

Paper

2024

Inferring Mental Burnout Discourse Across Reddit Communities

Nazanin Sabri, Anh C. Pham, Ishita Kakkar, Mai ElSherief

Proceedings of the Third Workshop on NLP for Positive Impact

Paper

Identification of Myths and Misinformation About Treatment for Opioid Use Disorder on Social Media: Infodemiology Study

Mai ElSherief, Steven Sumner, Vikram Krishnasamy,  Christopher Jones,  Royal Law,  Akadia Kacha-Ochana,  Lyna Schieber,  Munmun De Choudhury

Journal of Medical Internet Research (JMIR)

Paper

2023

Challenges of Moderating Social Virtual Reality

Nazanin Sabri, Bella Chen, Annabelle Teoh, Steven P. Dow, Kristen Vaccaro, Mai ElSherief

Proceedings of the 2023 CHI Conference on Human Factors in Computing Systems (CHI 2023)

Paper