2026

Fluent but unfeeling: The emotional blind spots of language models

Bangzhao Shu, Isha Joshi, Melissa Karnaze, Anh C. Pham, Ishita Kakkar, Sindhu Kothe, Arpine Hovasapian, Mai ElSherief

The International AAAI Conference on Web and Social Media (ICWSM 2026)

Paper Code

2025

Are LLMs Empathetic to All? Investigating the Influence of Multi-Demographic Personas on a Model’s Empathy

Ananya Malik, Nazanin Sabri, Melissa M. Karnaze, Mai ElSherief

Findings of the Association for Computational Linguistics: EMNLP 2025

Paper

The Double Burden of Moderators: Safeguarding Communities While Facing Identity-Based Harassment

Nazanin Sabri, Kristen Vaccaro, Mai ElSherief

IEEE Security & Privacy

Paper

The Balancing Act of Social Audio Facilitators: WhenSelf-Promotion Overshadows Community Care

Nazanin Sabri, Yutong Chen, Marissa Lee, Steven P Dow, Kristen Vaccaro, Mai ElSherief

Proceedings of the ACM on Human-Computer Interaction

Paper

Exposure to content written by large language models can reduce stigma around opioid use disorder

Shravika Mittal, Darshi Shah, Shin Won Do, Mai ElSherief, Tanushree Mitra, Munmun De Choudhury

npj Artificial Intelligence

Paper

Applying data feminism principles to assess bias in English and Arabic NLP research

Cass Mayeda, Arinjay Singh, Arnav Mahale, Laila Shereen Sakr, Mai ElSherief

Proceedings of the 2025 ACM Conference on Fairness, Accountability, and Transparency

Paper

Online myths on opioid use disorder: A comparison of reddit and large language model

Shravika Mittal, Hayoung Jung, Mai ElSherief, Tanushree Mitra, Munmun De Choudhury

Proceedings of the International AAAI Conference on Web and Social Media (ICWSM 25)

Paper

Large-Scale Analysis of Online Questions Related to Opioid Use Disorder on Reddit

Tanmay Laud, Akadia Kacha-Ochana, Steven A Sumner, Vikram Krishnasamy, Royal Law, Lyna Schieber, Munmun De Choudhury, Mai ElSherif

Proceedings of the International AAAI Conference on Web and Social Media (ICWSM 25)

Paper

2024

Inferring Mental Burnout Discourse Across Reddit Communities

Nazanin Sabri, Anh C. Pham, Ishita Kakkar, Mai ElSherief

Proceedings of the Third Workshop on NLP for Positive Impact

Paper

Identification of Myths and Misinformation About Treatment for Opioid Use Disorder on Social Media: Infodemiology Study

Mai ElSherief, Steven Sumner, Vikram Krishnasamy,  Christopher Jones,  Royal Law,  Akadia Kacha-Ochana,  Lyna Schieber,  Munmun De Choudhury

Journal of Medical Internet Research (JMIR)

Paper

2023

Challenges of Moderating Social Virtual Reality

Nazanin Sabri, Bella Chen, Annabelle Teoh, Steven P. Dow, Kristen Vaccaro, Mai ElSherief

Proceedings of the 2023 CHI Conference on Human Factors in Computing Systems (CHI 2023)

Paper

Using social media to examine themes surrounding fentanyl misuse and risk indicators

Erin Kasson, Lindsey M Filiatreau, Nina Kaiser, Kevin Davet, Jordan Taylor, Sanjana Garg, Mai El Sherief, Talayeh Aledavood, Munmun De Choudhury, Patricia Cavazos-Rehg

Substance use & misuse

Paper